Find out more here about NHS111, Reading's Walk-in Centre and the Minor Injury Unit in Thatcham.
NHS 111 service
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. Further information is available here.
The provider of the NHS 111 service for residents in Berkshire is South Central Ambulance Service NHS Foundation Trust.
NHS 111 now takes the calls to GP out of hour services and NHS Direct and any numbers previously used to access these services will have messages advising callers to dial 111.
On dialling 111 callers are put through to a team of highly trained advisers and experienced nurses and paramedics, receive a clinical assessment and are directed to the local service that can help them best at that time. This could be by providing details of the nearest pharmacy, direction to an appropriate service such as the GP out of hours service or even even dispatching an ambulance if that is required.
The service increases the efficiency of the NHS by directing people to the right service at the right time and by avoiding delays and inappropriate use of services such as 999 and Accident and Emergency departments, enabling them to be used by those who really need them.